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Fix problems with Android apps

If your Yahoo app isn't working on your Android device, these troubleshooting tips can help you solve the problem and get it working again.

Update the app - Make sure you're using the latest version of the app you're having problems with.

App functionality problems

App is slow, freezes, or crashes

Complete each step before moving to the next one:

  1. Update your device's operating system to the latest version.
  2. Clear your app data and cache.
  3. Force stop and restart the app.
  4. Uninstall and reinstall the app.
  5. Contact your device manufacturer for steps to fix app issues on your specific device.

Feature unavailable on a mobile device

Some Yahoo product features are only available in the desktop browser version. If you can't find a feature you're looking for in a Yahoo app, check out our list of Yahoo features not available on mobile devices.

Connection problems

Check network access

Make sure your device can connect to the internet. If it can't connect, apps won't work.

Review your app permissions

App permissions are the settings that allow apps to connect to other information on your device. It's a good idea to review permissions for Android apps to make sure they're enabled.

Issues signing in to the mobile app

If you're unable to sign in to the app, use our sign-in issues troubleshooting guide to fix the problem.