Having trouble signing into your account? You can always reset your password easily by following these steps. If you've tried this and still can't sign in, you may talk to one of our Yahoo Account Specialists
We consider security a top priority. We sent an email that we're updating our authentication policies around third-party email access to better protect Yahoo Mail accounts. You may need to update your account settings in third-party programs to use a more secure approach. Read our help article for more information.
Email response times are longer than normal due to high increase of our current help request. We apologise for the inconvenience. For faster help with an issue, please search our help articles.

Fix problems when a Yahoo website isn't working

Get back to what you were doing by fixing an issue that's interrupting your Yahoo experience. Use these steps, starting with #1, then check if your problem is resolved before moving to the next step.

  1. Clear your browser's cache.
  2. Update your browser.
  3. Restart your computer.
  4. Make sure that JavaScript is enabled.
  5. Disable browser enhancements.
  6. Temporarily disable antivirus, antispyware, and firewall products.
  7. See if the Yahoo service works from another computer or mobile device.
  8. Reset your browser to default settings.