Having trouble signing into your account? You can always reset your password easily by following these steps. If you've tried this and still can't sign in, you may talk to one of our Yahoo Account Specialists
We consider security a top priority. We sent an email that we're updating our authentication policies around third-party email access to better protect Yahoo Mail accounts. You may need to update your account settings in third-party programs to use a more secure approach. Read our help article for more information.
Email response times are longer than normal due to high increase of our current help request. We apologise for the inconvenience. For faster help with an issue, please search our help articles.

Why am I asked to verify my account after signing in?

If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your Yahoo app, recovery phone number, or recovery email address for any of the following reasons:

  • Yahoo notices suspicious account activity.
  • You're using an unfamiliar browser or device.
  • You're traveling away from your usual location.
  • You sign in while using a VPN or a proxy server.
  • You've logged in with a private or incognito window.
  • There are many attempts to sign in with incorrect passwords.
  • The "First time signing in from this device" message appears.
  • You've cleared your browser history or data cache including cookies.

Problems with the verification code? Fix issues receiving or using the verification code.